1698 Jones St Suite 1, Brawley, CA 92227
Ph. (760) 554 6713, (619) 886 5971
Baja Voodoo 
Baja Voodoo
USA l 1698 Jones St Suite 1, Brawley, CA 92227
Imperial Valley California
ph: USA: 760 554 6713
info
ABOUT US
Baja Voodoo specializes in off road, desert cars, sand cars and Pre-runners, (Products and Service)
Everything you need to build, sand or off-road car! shop our wide selection of quality off-road parts and accessories, vehicles, brake kits, steering components, trailing arms, suspension parts, and much more
In Baja Voodoo we are a group of off road enthusiasts, we are currently in the off road racing, sometimes racing, chasing or doing pit crew support in our local events during the SCORE, NORRA and CODE yearly racing series, as off road fans we truly love what we do, we love the magic of Baja, his people and all this convened with the adrenaline of going as fast as 140 or 5 miles per hour through: woops, washes, sand, hills, moving traffic, rock ways etc… But more important always have the opportunity to race in the same track and compete with the 2 million dollar Trophy Trucks car-team and the class 11 stock cars making the dream possible for all.
A unique opportunity to participate in the most famed off-road races. Each year since hundreds of amateurs, celebrities and pro drivers behind the wheel and into some of the most exciting and challenging events ever conceived.
We call it Baja Voodoo because once you have touch by the Magic of Baja; it will make you go and come back through the Baja desert. Sometimes in a totally dark nights, in the middle of nowhere with a broken car making you hate it …but somehow that black magic will bring you back in the next race and have a barbecue in the same spot next year. After being touch with the Magic of Baja you will never be the same
Shipping Policy
we always strive to keep shipping costs to a minimum. We utilize shipping brokers to obtain quotes from long distance carriers for those items that cannot be shipped via Federal Express. The truck companies charge a premium to deliver to a residence, so we encourage our customers to find a business (preferably with a fork lift) to which the items can be delivered. Another option is to have the item delivered to the nearest freight hub and then pick up the item from there. We can help you choose among the options available
Once the product is paid for in full, we will ship the items and email you with notification of a tracking number for your shipment
We do our very best to package your parts and protect them during shipment, but sometimes freight companies do not handle our products with the same care that we do. Before signing the bill of receipt, you must inspect all packages for any potential damage during transit. Trucking companies will not accept liability if the damage is not noted and signed by the driver before he leaves. He is required to wait until you have made reasonable inspection of the packaging and product. Photos of damaged packaging or product are very helpful in making a clai
If damage did occur during transit, note it on the Bill of Receipt in detail and have the driver sign it. In order to assist you in filing a claim, we need a copy of the Bill of Receipt emailed to info@bajavoodoo.com Baja Voodoo Products is not responsible for any damage that occurs during transit. If damage does occur Baja Vooodoo will help with the claim process, but will not be responsible for repairs or replacement parts. The receiver can use the funds from honored claims to replace or repair the product
Not all products qualify for free shipping. Free shipping only applies to destinations in the contiguous 48 states. Rural or island communities may also be subject to shipping costs. Call or e-mail for more information about our free shipping polic
______________________________________________________RETURN POLICY
If you have not noted the damage on the trucker’s waybill then you have stated it arrived in good condition. The chances of a successful claim are greatly reduced if you have not noted the damage upon arriva
We have been treating our customers with honesty and integrity. Requests for refunds are rare. We always work with our customers to ensure products are fit for their intended use. Products that have been shipped in error or are defective will be returned, repaired or replaced at our expens
Standard products of current generation vehicles that have been ordered but not shipped or installed can be canceled at no charge. Orders for products of older vehicles that have ongoing sales activity may also be canceled and refunded. oder van than a year of 2003 have no cancellation charges
A 3.75% Credit card fee will be deducted from the refund to cover bank fees
pecial order and custom products are not returnable for refund. However, we have always worked with our customers who needed to change or return products. We have modified products or found other customers who will purchase their custom products. Chances are good that someone else has a similar need and will gladly take over a custom product. We will do our best to help find that person
All roof racks are considered special orders. We very rarely make 2 roof racks that are identical. Roof racks are made to each customer’s specifications to fit their intended use. For this reason, roof racks are not refundable unless a new buyer is found. Products that have been shipped or installed may be returned to our facility with prior authorization from customer service
Products that are not defective can be returned within 15 days of receiving the product. Shipping charges are the responsibility of the customer. Refunds will be based on merchantability. Scratched or damaged product may need to be repaired, stripped and re-powder coated. The cost of restoring the product to an acceptable condition is the customer’s responsibility and will be deducted from the refund
All shipping costs will be deducted from refunds if a product is returned, including shipping costs incurred by Baja Voodoo on items that ship for free
Note: Contact customer service for authorization before returning any product. We may have the ability to arrange for pick up and forwarding directly to another customer and save unnecessary freight charges
Freight is carefully packaged and put on freight trucks in specially designed packaging. If this package arrives damaged it is up to the person receiving the package to start the freight claim process. Follow these steps if you find that your freight has the slightest possibility of being damaged
1.- The driver is required to wait for you to inspect the entire contents of the package. Have the driver stay while you inspect the package
2.- Take pictures of the outside packaging to show any rips, tears or signs of abuse
3.- Do not sign the bill of receipt until the package has been thoroughly inspected and you have determined there is no damage
4.-If you do find damage take pictures of the damage. Pictures showing the damage to the product behind the damaged packaging are most helpful
5.- Detail all of the damage on the bill of receipt. The driver is required to sign the bill of receipt verifying that he agrees that there is damage to the product
6.-Notify Baja Voodoo Products of the damage immediately. Copies of all of the pictures as well as the bill of receipt will be needed before we can help file a freight claim
7.- Once Baja Voodoo has the supporting documents a representative will contact you with further steps regarding repair, replacement, and the freight claim procedure
Please be aware that if you do not note any damage to the product on the bill of receipt then you are stating that the product arrived in good condition. Freight claims are almost never honored if there is no damage noted on the bill of receipt
Following these steps does not guarantee a successful claim. Once a product has been picked up by the freight truck it becomes the end customer’s property. The more detailed you are with damage documentation the better chance you have of a successful claim and reclaiming the cost to fix or replace the product
If you have not noted the damage on the trucker’s waybill then you have stated it arrived in good condition. The chances of a successful claim are greatly reduced if you have not the damagenoted upon arrival
Baja Voodoo
USA l 1698 Jones St Suite 1, Brawley, CA 92227
Imperial Valley California
ph: USA: 760 554 6713
info